Creating an account has never been easier. Simply go to “ My Account ” at the top of any page and fill in with the following information:

• Email
• Code

When registering, please double check the spelling of your email address. This is important for two reasons:

1. The current system no longer supports changing the registered email address.
2. If you make a mistake in registration, we won't be able to contact you, and you won't receive email notifications, order information, or corresponding points.

After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!

• Each account is only permitted one-time migration within 12 months. If you have already applied an account migration once within the last 12 months, we won't be able to process your application again. Thank you for your understanding.

Please be informed: We don't have the authority to delete your account. If you no longer use a particular account, you can simply let it be.

Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!Here are our social media platforms that you can subscribe to: ⬇️

Instagram: https://www.instagram.com/kikagoods_eu/

Facebook: https://www.facebook.com/kikagoods.eu/

X(Twitter): https://x.com/KikaGoods

TikTok: https://www.tiktok.com/@kikagoods

Pinterest: https://www.pinterest.com/kikagoods/

Tumblr: https://www.tumblr.com/kikagoods

Youtube: https://www.youtube.com/channel/UCP5OX-cfk1sFteliG1qWnUA

1. Browse Toys

• Explore our premium collection of toys.
• Use the search bar or easily navigable category tabs for browsing.
  

2. Select Items

• Make sure you choose the right style as we do offer a wide selection of choices per product.
• Add your item(s) and the desired quantities to your cart.
  

3. Checkout Process

• Fill in all your personal information.
• Choose the desired shipping method.
• Enter payment information.
• Double-check that your billing address is correct.
• Apply any applicable promotional codes at this stage.
• Verify all your information once more for accuracy.
• Submit your order!

Paypal, VISA, American Express, Apple Pay, Mastercard

Please Note: We only use the Euro (EUR) as the sole currency for transactions in our store.

1. You will receive an email notification indicating that your order is currently being processed. Subsequently, you'll get a follow-up email once your order has been shipped and is en route.
   
2. You can enter the track number at the following website to track the real-time logistics information of your order: https://eu.kikagoods.com/pages/track-your-order
   
3. For any information regarding tracking, you can also contact our customer service at: eu_customer_service@kikagoods.com

For products purchased due to incorrect price display, please contact us via email at eu_customer_service@kikagoods.com ASAP. We will provide you with a solution after confirming the details.

• Types of Discount Codes:
  a. Promotional Discount Codes for Kikagoods Products/Orders
  b. Point Redemption Discount Codes
• Discount Code Usage Rules:
  For the Same Order:
  a. Only one discount code can be used per order. Multiple types of discounts cannot be applied simultaneously.
  b. KikaGoods gift cards can be used in conjunction with other discount codes.
• Notes:
  1. Please ensure that you enter the correct discount code to avoid affecting the order discount.
  2. For any questions, please kindly contact our customer service team. Thank you for your appreciation of our products!
  3. All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void.
  4. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose.
  5. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements.
  6. Any returns with a promotional code applied will have the same value deducted from the return credit.
  7. Promotional codes cannot be redeemed for cash and are subject to cancellation at any time Kikagoods sees fit.

1. Please Note: Manual orders completed through customer service currently do not support earning or redeeming points, nor do they support the use of any discount codes. Thank you for your understanding.
2. If you want to purchase a specific product or style, please contact us ASAP to confirm: eu_customer_service@kikagoods.com
   
   (Note: We only support the purchase of regular styles. We do not have the ability to purchase hidden styles. Please be aware of this.)
   
   

1. If you want to return the product due to your personal preference (e.g., the actual product does not meet your expectations) rather than a product quality issue, please record a video (we need to confirm that the packaging is intact and suitable for secondary sales) and contact us: eu_customer_service@kikagoods.com. We will provide you with the return address. The shipping fee will be at your own expense.
2. If you want a partial refund instead of a replacement due to product issues (e.g., damage, wrong item, repeated item), please provide pictures and a video of the damaged product along with a description. We will offer you a refund based on the actual situation.
3. Please note that blind box products are special sale items. Once the box is opened by the buyer, no returns or exchanges will be accepted for reasons other than product quality issues.

The main situations for order splitting are as follows:

When your order contains both in-stock products and pre-sale products:

• If you purchase pre-sale products along with other small-sized in-stock products, considering factors such as shipping safety and cost, we may prioritize shipping them together after the pre-sale products arrive.
• If you purchase pre-sale products along with other large-sized in-stock products, to ensure you receive some items sooner, we will prioritize splitting and shipping your order.
• Regardless of the shipping method you choose, pre-sale products will be shipped separately via standard delivery once we have them in stock.
• If you opt for the more expensive DHL shipping for pre-sale products, we will help you confirm the actual shipping cost and handle any overpayment or underpayment.

For in-stock products, we will arrange shipping as soon as your order is confirmed to ensure the fastest possible delivery. For pre-sale products, due to the production cycle, we will ship them as soon as they are available.

1. Due to inventory distribution, some products may be stored in different warehouses. To quickly ship the items in stock and improve delivery efficiency, we may split and ship your order.
2. Due to size, weight, or special shipping requirements, some products may not be able to ship with other items. In such cases, we will consider splitting and shipping your order.

Please note:

1. Order splitting will not affect the quality and completeness of the products you purchase. We will ensure that each package undergoes strict quality checks and is shipped according to standard logistics procedures. We will also do our best to coordinate all aspects to ensure you receive all items as soon as possible.

2. During the split shipping process, you may receive multiple packages, each with its own tracking information. We recommend that you closely monitor the logistics information to keep track of the shipping progress of each package.

3. If you have any questions or concerns about split shipping, please feel free to contact our customer service team. We are here to serve you wholeheartedly, answer your questions, and provide any necessary assistance.Thank you again for your understanding and support!

1. I have already placed an order. How can I track my package?

a. After placing an order and making a successful payment on our website, you will receive an email with a tracking number at the KikaGoods email address you registered. You can monitor the shipping progress by clicking the link provided along with the tracking number. Alternatively, you can refer to this link: https://eu.kikagoods.com/pages/track-your-order

b. If you find that you are unable to track your package, please contact us immediately: eu_customer_service@kikagoods.com

2. How do I find out if my order qualifies for free shipping?

a. Applicable countries and regions: Belgium, Netherlands, France, Austria, Czechia, Denmark, Spain, Finland, Italy, Poland, Portugal, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Germany.

b. The total amount of the products in your cart (after discount, excluding tax) is over €47.50.

c. The logistics method you selected is Economy Shipping.

3. How long does it usually take for the package to arrive?

General Delivery Time: Once your parcel has been dispatched, it usually takes 7-14 working days to reach its destination. In some countries, it might take longer due to limited flight frequencies or flight delays.

Different Shipping Method Time: Depending on the shipping method you choose, generally speaking: Economy shipping takes 7-14 working days, while DHL shipping takes 2-5 working days.

Potential Delays: If there are customs clearance issues in your country, extreme weather, or flight delays, it may cause a delay in delivery by a few days. The actual transportation situation will determine the exact time, so please be aware of this.

4. My package hasn't had any tracking updates for a while. What should I do to get assistance?

If your package's logistics have not been updated for more than 7 days, or if your package's transportation status is abnormal (the progress bar shows orange or red), in these cases, please contact us via the following email for further assistance: eu_customer_service@kikagoods.com

5. My package is showing an 'alert' in the tracking website. Will this lead to a failure in receiving my package?

a. These situations are usually caused by delays in local delivery, incomplete or incorrect address information (such as missing apartment or house numbers), failed attempts to contact the recipient by the courier, customs routine checks, or clearance processes.

b. If your package's logistics have not been updated for more than 7 days, you can contact us at any time via email at eu_customer_service@kikagoods.com for assistance.

Additional Shipping Fee for Remote Areas via DHL

DHL informed us that if your shipping address is in a remote area, an extra shipping fee applies. We'll then send you an invoice and ask for your consent. If you disagree, we will process a refund for you.

In most cases, a package being unsealed is due to customs inspection. As long as the items inside the package are intact and undamaged, there is no need for concern. If you find any issues with the products, please feel free to contact us at any time, and we will do our best to assist you. Thank you for your understanding and cooperation.

KikaGoods reserves the right to refuse or cancel any orders for reasons including but not limited to inventory shortages, fraud risks, or other business considerations.

Thank you for your understanding.

Due to the Chinese New Year Holiday, the brand company and factory are temporarily unable to arrange for shipping. The reshipped items are expected to be sent out from the factory within 2 to 3 weeks.
We understand that this process may take longer, but we sincerely want to provide you with high - quality products and services. Once we have the tracking number, we will notify you immediately.
Thank you for your understanding and patience.

HONG KONG MANGO MOBILE LIMITED" is the legally registered entity name of kikaGoods.
Charges appearing as "HONG KONG MANGO MOBILE LIMITED" on your payment statement represent legitimate transactions processed for purchases made through kikaGoods.